Shared Responsibility The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel. The Hotel does not require proof of vaccination.
Check in time begins at 4:00 p.m. If you would like to check in earlier, then please call us on the day of arrival to see if your room is ready. If your room is not yet ready, we will provide you with a parking spot any time after 12:00 p.m. and we’ll be happy to get you in your room just as soon as it is ready.
Late checkouts are accommodated based on availability. For information regarding a later check-out time, contact the Front Desk.
To avoid loss of your deposit plus tax, you need to cancel your reservation or change the dates of your stay no later than 8 days prior to your arrival date. Any changes or cancellations to reservations prior to 8 days before arrival is subject to a $25 processing fee. If you cancel your reservation within 7 days of your arrival date your deposit will be nonrefundable. Date changes are not allowed within 7 days of your arrival date. The balance due will be payable at check-in. Refunds will not be given for weather-related cancellations or for early departure.
Since we cater to guests with allergies, we do not allow pets in our rooms. An unregistered pet will result in a $250.00 fee.
We accept properly trained service animals; they must be trained in a unique skill. We do not accept Emotional Support animals except for dogs specifically trained for military personnel with PTSD and the like.
Please alert the front desk you are bringing a service animal at the time of your reservation.
We require a credit card to guarantee all reservations and a credit card to be physically scanned at check in. When making a reservation online, your credit card will be charged a deposit equivalent to one nights’ room and tax. Please review our cancellation policy.
To ensure all guests have a peaceful and relaxing stay, Quiet Hours are observed nightly from 10:00 p.m. to 8:00 a.m. For your comfort and protection, we will not allow parties or any noise disturbances inside or outside The Avenue. In the event that you are disturbed by noise coming from this property, please call the front desk by dialing “0″ and your concern will be given prompt attention.